Welfare and Vulnerability Engagement WAVE
Making customer safety the priority
The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with an awareness of vulnerability and their responsibilities towards customers.
| QTY | 1 to 9 | 10 to 19 | 20 to 49 | 50 to 99 | 100+ |
|---|---|---|---|---|---|
| Price | £10 | £10 | £8.5 | £8.5 | £6.5 |
All fees provided are per licence and exclusive of VAT.
Bulk discounts are available for this course. Licences can be purchased online or over the phone by calling us on 01302 363 277.
Need something customised? Learn more about our bespoke training.
The course includes two key components
WAVE training, which provides knowledge on recognising and assisting vulnerable individuals, and the Ask for Angela campaign, enabling people in unsafe situations to discreetly seek help from trained staff using a code word.
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What is WAVE?
Understand, recognise and assist
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Key principles
Grasp the ins and outs
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Vulnerability and Interventions
Reducing harm
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Reporting and recording
Learning about the vulnerability log
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Spiking
Watch out, listen up, act
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Ask for Angela
Recognising the campaign
The ideal course for anyone in a customer-facing role, focusing on identifying vulnerability and making appropriate interventions
The ideal course for... |
Extend your knowledge... |
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events and hospitality industrywhere an understanding of vulnerability and interventions is required |
customer facing colleaguesin a workplace to raise awareness of this subject area |
anyone working in a teamwould benefit from effective communication training |
professionals who work in customer serviceshould be equipped with excellent customer service knowledge |
A learning experience that will be remembered
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Interactive exercises
Keep your learners and employees engaged with interactive exercises
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Written by experts
Content created by our industry and subject matter experts
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Compelling imagery
Visual references to help learners understand the information
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Simple to follow
Course delivered in bite sized chunks to suit all learners
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Quizzes / assessments
Knowledge checks throughout enable learners to stay on track
Convenient and endorsed
Get the knowledge you need without losing productivity.
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Endorsed
Highfield endorsed with instant access to a PDF certifcate
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Self paced
Learn at your own pace anytime using our online platform
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45 minutes average
Get up to speed in under 1 hour - no prior knowledge needed
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Accessible
Available on a wide range of devices, includes audio, video and transcripts
This course is compatible with most popular desktops, tablets and mobile devices
Purchasing licences
We provide price breaks on this e-learning course based on the total number of licences you purchase. The price breaks available are as follows based on user numbers:
| QTY | 1 to 9 | 10 to 19 | 20 to 49 | 50 to 99 | 100+ |
|---|---|---|---|---|---|
| Price | £10 | £10 | £8.5 | £8.5 | £6.5 |
All fees provided are per licence and exclusive of VAT.
Course licences can be purchased online or over the phone by calling us on 01302 363277.
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