Renew an expired licence

To renew an expired licence, you will need to log in as an administrator. 

Once logged in, navigate to the ‘Learners’ tab towards the top of the screen and select the ‘Manage learners’ button from the dropdown list.  

To locate the learner that you you’re looking for, either search the list of learners, or you can use the filter options to filter by name, username or email address, and select ‘Add filters’. 

Once you have located the learner, select the ‘Add course’ icon. 

Ensure the learner is listed in the ‘Selected learners’ box towards the bottom of the page and select the ‘Add courses’ button.  

Use the dropdown list to select the course you want to renew and select ‘Add course’. You may need to select a licence type and expiration in the ‘Your selected courses’ section. Select the ‘Enrol Learner(s)’ button to complete the process.  

You will then be presented with an enrolment report. The learner will now be able to access the course again with all their past progress restored.