I am the administrator of the app account, but I keep getting a message saying that I do not have permission? | Highfield e-learning

I am the administrator of the app account, but I keep getting a message saying that I do not have permission?

This is because the password is locked to avoid any unnecessary password changes within your organisation. Please email ct@highfieldelearning.com and a member of the team will give you a call to change this for you.

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